Customer Extranet
Helpdesk
1
Step 1
Choose the department
2
Step 2
Machine serial number
3
Step 3
Type of request
4
Step 4
Review request
What would you like to do?
Service intervention
Order toners or change delivery details
Logistics or other question
Software support
If you have a problem, both hardware or software, with a device or maintenance is requested by a device.
If you need new toners or waste bottles for a device under contract or if you want to check or change the shipping address for the toners.
If you have questions regarding the delivery or ordering of a new device or if you have any other question.
If you have a question on or a problem with one of our software solutions and you have a support contract for this solution.
Please enter your machine serial number
Serial number:
I don't have the machine yet
Counters:
We are looking for your counters in KYOfleetManager ...
Please enter your counters:
Mono:
Color:
Color low:
Color middle:
Color high:
Scan:
You can use the last 8 digits of the serial number or you can use a 10-digit serial number to proceed.
For security reasons, please confirm you are not a robot:
Information:
We're searching the information of your machine. Please wait a moment ...
Same delivery address for toners.
Model:
Toner delivery address:
Company:
Company:
Address:
Address:
Location
Contactperson:
Telephone:
Email:
(email address for order confirmation)
I confirm this address and contact data as being correct.*
* All extra costs for wrong deliveries due to incorrect data will be charged.
If you cannot pass to the next step, please click on 'Change data' first and make the necessary modifications.
Model, offer number or other reference:
Company:
Address:
Location
Contactperson:
Telephone:
Email:
(email address for order confirmation)
Toner delivery address:
Company:
Address:
Please define your request
Type of request:
New request
Escalation of existing problem
Type of problem:
Image quality
Fax problem
Paper jam
Maintenance
Originals jam
Software issue (printerdriver, scanning, settings)
Error code on screen
Other problems (please explain below)
Noise in device
Extra information:
You have a KYOfleetmanager contract.
As a result, the toners are automatically sent when you swap a toner in your machine. So you can only change your data here, but you can't order toners. If you have any other comment, please fill in below.
You don't have a contract for toner deliveries.
You can send us an order for toners using this screen. If the total amount of the order is less than € 250.00 (excl. VAT), there will be a delivery charge of € 12.50 (excl. VAT).
Select the items needed:
Item
Quantity
Price per unit
Extra information:
Your question:
Type of request:
New request
Escalation of existing problem
Extra information:
Documents to submit:
Please review your request before sending
You submitted the following information:
Serial number:
Model:
Location
Counters:
Company:
Address:
Toner delivery address:
Toner delivery address is the same as machine address.
Company:
Address:
Contactperson:
Telephone:
Email:
Thank you for your request
Our service team will contact you as soon as possible. Please always use the ticket number below with your questions about this request.
Ticket number:
000000
If you wish to receive your request by email, please enter or check your email address and click on the button below:
Email:
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